Last Updated: February 2026
1. Introduction
At TwinBytes Inc., we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, contact us, or use our services (computer repair, managed IT, support, consultation, etc.).
This policy also describes your choices regarding that information and your privacy rights under Canadian law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).
2. What Information We Collect
We collect personal information that you voluntarily provide when you contact us, request services, or interact with our website. This may include:
- Contact information: name, phone number, email address, company name, mailing address
- Service information: details you share to diagnose, quote, or resolve issues
- Technical & website usage data: IP address, device and browser type, pages visited, forms submitted
We do not collect sensitive personal information (such as health or financial numbers) unless you expressly provide it for a specific service related purpose.
3. How We Use Your Information
We use personal information for the following purposes:
- To respond to inquiries and provide the services you request
- To communicate with you about appointments, service details, and support
- To operate, secure, and improve our website and services
- To meet legal or regulatory requirements
We rely on your consent, contractual necessity, or legal compliance as the basis for collecting and using your data.
Email Communications & Newsletters
We may send periodic emails (such as newsletters, IT tips, company updates, or service notices) to clients and subscribers. These are considered commercial electronic messages under Canada’s Anti-Spam Legislation (CASL).
Consent:
We only send newsletters and other promotional or informational emails to individuals who:
- Have expressly subscribed to receive them (e.g., through our website or a direct request); or
- Have an existing business relationship with TwinBytes Inc. (for example, as a past or current client within a reasonable period following a purchase or service interaction), in which case we rely on implied consent as permitted by CASL.
Content Requirements:
All email communications include:
- Our business name and contact information
- A clear and functional unsubscribe mechanism
You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly. Requests to unsubscribe will be honoured promptly.
We do not sell or share email addresses for marketing purposes.
4. SMS/Text Communication
TwinBytes Inc. generally does not use SMS/text messaging as a primary communication channel. We will not send unsolicited promotional texting.
How we use SMS text messaging:
- If you initiate contact by sending a text, you will receive an automatic reply explaining that email or phone is our preferred method.
- If you explicitly request—by phone, email, or other direct contact—that we send specific information by SMS (e.g., appointment details or login info), we may respond with that limited information.
Consent and opt-out:
- By sending a text message to us, you consent to receive direct replies related only to your specific request.
- We do not share, sell, or distribute phone numbers obtained for SMS purposes to third parties.
For CASL compliance when sending SMS/MMS, express consent is required for promotional or informational messaging. We do not send that type of messaging unless you specifically opt in for a defined purpose.
5. How We Share Your Information
We may share personal information in limited circumstances:
- With trusted third-party service providers who help us operate our website and deliver services (e.g., email systems, support tools).
- To comply with legal requirements, enforce our policies, or protect our rights and safety.
- In the event of a business transfer (sale or merger), subject to confidentiality obligations.
We do not sell your personal information.
6. Data Security
We implement industry-standard technical and organizational safeguards to protect personal information from unauthorized access, loss, or misuse. This includes secure access controls, encryption where appropriate, and security reviews.
7. Your Choices and Rights
You have the right to:
- Access and review the personal information we hold about you
- Correct any errors in your information
- Request deletion of your personal information (within legal and operational limits)
- Withdraw consent to communications at any time
To exercise these rights, contact us using the information at the end of this policy.
8. Cookies and Website Tracking
Our website may use cookies and similar technologies to enhance your browsing experience, analyze usage patterns, and improve performance. You can manage or disable cookies via your browser settings.
9. Children’s Privacy
Our services are intended for adults and business users. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy occasionally. We will post the effective date at the top of the policy and encourage you to review it periodically.
11. Contact Information
If you have questions or concerns about this Privacy Policy or your personal information:
TwinBytes Inc.
Keswick, Ontario
Email: support@twinbytes.ca
Phone: (905) 471-5904 | (855) 777-TWIN