Privacy Policy

Privacy Policy
Last Updated: November 26, 2024

1. Introduction
At TwinBytes Inc, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or engage with our services, including computer repair and managed IT support.

2. Information We Collect
When you interact with us, we may collect the following types of information:

  • Personally Identifiable Information (PII): This includes your name, contact details (such as phone number, email address, and mailing address), and any other information you voluntarily provide.
  • Usage Information: Information about your interactions with our website and services, such as IP addresses, device type, and browser type.

3. Why We Collect Your Information and Legal Basis
We collect personal information to:

  • Provide and Improve Services: To fulfill our contracts with you by delivering requested computer repair and managed IT services and improving our offerings.
  • Communication: To respond to inquiries, manage support requests, and offer customer support.
  • Legal Compliance and Security: To comply with legal obligations, prevent fraud, and secure our services.

The legal basis for our data collection is your consent, fulfillment of our contractual obligations, or compliance with legal requirements, depending on the nature of our interaction with you.

4. How We Use and Share Your Information
We use your information for the following purposes:

  • To Provide Services: Delivering and improving our computer repair and managed IT services based on your requirements.
  • To Communicate: Responding to inquiries, support requests, and customer service follow-up.
  • Legal and Compliance Reasons: To meet legal obligations, protect our rights, and ensure the safety of our clients and systems.

We may share your information in limited circumstances:

  • With Service Providers: Trusted third parties who assist us in operating our website or providing services. These providers are bound by confidentiality agreements.
  • For Legal Requirements: As needed to comply with laws, enforce our policies, and protect our rights.

5. SMS Communication Policy
We may respond to SMS messages received from customers but do not send promotional or unsolicited messages via SMS (“spam”). For customer support requests, we recommend reaching out via email or phone, as these are preferred contact methods.
Phone numbers collected for SMS consent will not be shared with third parties or affiliates for marketing purposes under any circumstance.

6. Your Choices Regarding Data Use
You have the following choices regarding your personal information:

  • Access and Update: You can request access to or updates of your information by contacting us.
  • Opt-Out: You may choose to limit or opt out of certain communications.
  • Data Deletion: You may request deletion of your personal information, subject to legal and operational requirements.

7. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, and misuse. These measures include encryption, access controls, and periodic security reviews to safeguard your data.

8. Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date.

9. Terms of Service for SMS Communications

  • Consent for SMS Communication
  • Consent is obtained two ways.
    • 1. We receive an SMS text message as a request for support and we simply reply to that request.  Usually redirecting the client to phone call or email for support.
    • 2. We get a phone call or an email, requesting us to send certain information via SMS text message, such as a password.
  • Information obtained as part of the SMS consent process will not be shared with third parties. (SMS consent and phone numbers would not be shared with 3rd parties under any circumstances)
  • Types of SMS Communications
  • If you have consented to receive text messages from Twinbytes Inc, you may receive text messages related to your inquiry that you provided by text, email or phone.  Information maybe passwords or confirming availability for support.  We only send SMS to customers or prospects regarding an inquiry that was made to us (TwinBytes)
  • Below are examples:
    • The login is https://portal.office.com. User is your email address. password is ******
      Reply STOP to opt out of SMS messages.
    • I was just on another call but will check immediately now.
    • I just sent you a message in email.
  • Customers and Guests: We only send SMS on updates regarding your orders, deliveries, or other relevant information.  We never send spam or newsletters.
  • Job Applicants: We always suggest communication via email however sometimes it’s easier communicating with some people by SMS.  So we may send information about your application status, onboarding materials, or other employment-related updates.  We will only send information via SMS if necessary, otherwise we use email as our primary form of communication.

Standard Messaging Disclosures

  • Message and data rates may apply.
  • You can opt-out at any time by texting “STOP.”
  • For assistance, text “HELP” or visit our Privacy Policy page.

10. Contact Us
For questions or concerns regarding this Privacy Policy, please contact us at:

TwinBytes Inc
Keswick, ON
support@twinbytes.ca
LOCAL (905) 471-5904
TOLL FREE (855) 777-TWIN

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