Remote Computer Help

Fix your computer through the Internet

We can help you with just about any computer problem through the Internet with our remote computer help service. All you need is Internet access from that computer so we can see your screen.  All done from our Keswick Georgina location.

We help with walking through procedures or issues, doing some performance tune-up and even one-on-one training through the Internet.  Some things can’t be done via the Internet or just are not able to be done as efficiently.  Let us know your problem and we can let you know if it’s something that can be done remotely.  Generally as long as your computer turns on and has Internet access, we can help remotely.

How do we get started with remote online computer help?

NOTE: Don’t just install the tool without calling as we don’t know who it’s for and can get confused with other requests with random computer names.  That said, we will just delete the install from our side and will need to be reinstalled after you call.  You could install and then email us your computer name (ie. DESKTOP-A1B2C3)

  1. Click here to download our OnDemand remote tool.
  2. Run the program you just downloaded (AgentSetup_OnDemand.exe) to install it.  It installs silently, so you won’t see anything happening.
  3. In about a minute, you will notice our logo in your system tray (Bottom right corner of your screen, beside your date/time).  You might need to click the little Up arrow to show hidden icons to see it.  Double click the icon to open the program.
    NOTE: It might display as a blue circle with black line through it for a little while before it turns into our logo.
  4. Click “Connect” (As in screen shot below)
  5. It will then be ready for us to connect.  Next time you reboot, it can’t be connected to again until you click “Connect again”.
  6. Let us know you’re ready.  You may need to tell us your “Hostname” which you will see at the top of that windows.  In our example it says “TECH-PC”.  This helps us identify which one is you.
    This program will stay installed for future help but it only allows us to connect when you click “Connect” and it keeps available until you reboot.

Call us today locally at (905) 471-5904 or Toll Free (855) 777-TWIN for more information on our computer repair and managed IT services or for getting remote computer help.

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