To ensure timely, organized, and efficient service, we do not conduct business or provide support through text (SMS) messages. Texting can make it difficult to track requests, share detailed information, and maintain accurate records. Same with any other messaging service, including, but not limited to, Facebook, Instagram and LinkedIn.
For the best service, please contact us by email (with a clear subject) or phone. We respond to all service requests through email so we can document work orders, updates, and follow-ups properly.
What people seem to forget, is people will set out of office replies on voicemails and emails but there generally is no out of office on texts. So you maybe waiting a long time wondering why no response and this is just unproductive and frustrating for everyone. Also, thinking emails get lost in large inboxes so you think text will stand out more, but when everyone is texting, the same will be true for texts, but worse, because there are no subjects and harder to type proper replys on small keyboards, etc.
Thank you for helping us serve all customers more efficiently!