AVG stands for AntiVirus by
Grisoft. An anti-virus and Internet Security
What is AVG CloudCare?
AVG offers several products including the FREE antivirus for personal
use, the security edition including a firewall, protection for smart
phones, and there is CloudCare which takes it to a whole new level
offering everything the security offers with the added benefit of being
managed and monitored by your IT provider 24/7. Assuming your
current IT provider is an authorized AVG Reseller like Twinbytes.
Managed Content Filtering (control employees and childrens
Managed Online Backup
Remote IT Support
Each component is sold separately and can be packaged any way you
like, so you get only what you need, nothing more, nothing less.
AVG CloudCare protection versus AVG Security anyone can buy direct?
Without AVG CloudCare managed virus protection, you are relying
100% on faith that AVG will continue to run as expected. 15
years in this business I've seen many different anti-virus programs
stop working unexpected and the user was completely unaware.
Upto and including all below items in this list.
AVG CloudCare virus protection allows us to monitor the
following and make corrections as needed behind the scenes:
Make sure real time protection hasn't stopped
Make sure scheduled scans haven't been missed, and if so, we
can initiate a scan remotely
Make sure updates have not failed, and if so, we can fix
Make sure any viruses that have been found are removed.
If not removed we can do it remotely.
As a bonus we can tell if hard drive space gets dangerously
low affecting performance, etc.
As a bonus we can also tell if memory usage too high and
needs to be addressed.
Remote IT support tool included for free, so if you need
help, all you have to do is
call or email us. No need to download any other
software or walk through clicking anything.
AVG CloudCare provides a portal (as below) so we can see all our clients at a glance if anyone has a virus, or updates and scans stopped working,hard drive
space is full or memory usage high, or the entire devic stopped communicating.
Here's a video by Mike Byrne (Director of partner evolution) with a little overview of what AVG
offer. Please contact Twinbytes via phone or email and ask how we
can help you. We can send you a brochure on any of the above
listed services and have a conversation with you about how this can help
Manual upgrade to the latest version
If you are currently using AVG CloudCare with Twinbytes and want
to manually force an upgrade to the latest version at any time, you can
do so via the following link. It's totally safe and a good idea to
be up to date at all times. With that said, updates are rolled out
ASAP as they become available but only so many can be done at once to
avoid bogging down traffic.
Right click on the AVG
icon down by your time. Click on "About" as per image below.
A Window will pop up showing you your current version as per image
How to refresh your connection to our monitored services
you're having problems with scheduled scans not happening at the time
you thought it was scheduled for, or you just feel there is some reason
you might not be getting the correct policy information from our managed
service, you can force a Reauthentication by right clicking on the AVG
CloudCare icon in your system tray while at the same time holding down
your Ctrl key on the keyboard.
You will see two additional options as in the screen shot below
including "Reauthenticate" and "Clear Cache". Basically you want
to try "Clear Cache" first. It looks like nothing happened but
just trust that it did. Next right click the AVG icon again while
holding down Ctrl and this time choose "Reauthenticate". Again it
looks like nothing happened, but just trust that it did. If you
look at your settings you may noticed they changed.
If it's not showing what you expect, give us a call or email your
requested changes. We will update your policy and then you can go
through this reauthentication process again to force the changes right
How to change your firewall settings
We have detailed instructions on our blog with pictures and
everything if you want to edit or set your firewall settings yourself.
The link is below.
Remote support is built into AVG CloudCare for your convenience if
you need us to connect into your computer remotely to help you. If
you want to ensure we (As your AVG CloudCare provider) can not remote
into your computer without your knowledge but still have the remote tool
installed, follow this simple steps.
Right click on the AVG icon down by your time like on the
picture below (left); then click on "Open AVG Premium Remote
Remove the checkmark on "Allow remote connections to this
Click Close. That's it!
If you want to allow us in, do the same steps putting the checkmark
back on. Note, if you have it off and get locked out of your
computer, we might have been able to help you if remote was turned on,
but since you can't log in to turn it on, we can't connect remote and an
onsite visit will be necessary and more costly.
#1 Computer Repair in Markham
(four time award winner!)
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